This is so brave it's breathtaking. Workers serving as "personal shoppers" for the gig grocery delivery company Instacart plan to walk off their jobs tomorrow, March 30, demanding the company provide them with protective equipment, hazard pay including a default tip of 10 percent of the order, and to keep promises to assist any worker impacted by COVID-19.
I first encountered Instacart while working on an election campaign for a union in 2018. As is always the case on a campaign, there was too much to do with too few people to accomplish it. The autumn days were burning hot; we were sending squads of canvassers out all day long; they carried multiple plastic bottles of water to keep themselves from heat stroke. A nearby big box store advertised deliveries by Instacart.
We needed 20 cases of water NOW. So we ordered for immediate delivery. Several hours later, well into the evening, a battered looking middle aged woman stuck her head into the office. "Where's the elevator?"
There was no elevator, only a full flight of stairs. "I'm not going to be able to carry these cases of water up here." That looked to be true.
A couple of us went down stairs with her. Somehow she had managed to cram 20 cases of water into a battered mid-size Corolla. The car looked as if it might blow apart. So did she.
Naturally, we mobilized a few folks and carried the water up to the office. We made sure to more than double the tip in the app.
And we only used Instacart sparingly after that, knowing that we were contributing to the exploitation of desperate people.
Now many shut-in people need these Instacart workers to deliver their food. They are performing an essential service. There are so many delivery options in this crisis, I wonder whether these workers can exert real pressure on the company. But you gotta applaud their courage and dignity to press their demands even in these tough times.
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