Health care reform shorts: Customer seeks answers from insurance company

Virginia Organizing Project covers its employees through Anthem Blue Cross/Blue Shield. The group works for health care reform, so they weren't entirely surprised when this year's annual rate hike was 14.1 percent. Lots of executive salaries must be paid.

But they did take offense to get a letter from the company explaining that it was lobbying against any government provided health care.

So they decided to visit Anthem Blue Cross/Blue Shield to ask for an explanation of what the company is doing with their premiums. VOP's director left in handcuffs. [3:10]